Track, Document, and Respond to Incidents in Real Time
Managing incidents across multiple locations is challenging. From workplace injuries to customer complaints, every incident needs to be captured accurately, documented thoroughly, and routed to the right people. IncidentVault makes incident reporting simple with mobile-first forms, AI-assisted triage, and an intuitive interface that guides users through every step—from initial report to final resolution.
Customizable Incident Types
Tailor Reporting Forms to Your Business
Every organization has unique incident categories. IncidentVault allows you to create fully customizable incident types with specific fields, required documentation, and automated routing rules. Whether you’re tracking slip-and-fall events, vehicle accidents, or security breaches, your forms capture exactly what you need.
- Create unlimited custom incident types with unique field configurations.
- Define required vs. optional fields based on incident severity.
- Set up conditional logic to show or hide fields based on user responses.
- Automatically calculate urgency scores based on field values.
Mobile-First Incident Capture
IncidentVault is designed for the real world—incidents happen in the field, not at a desk.
Capture incidents from any device with our responsive web interface.
Upload photos, videos, and documents directly from your phone.
Enable offline incident submission that syncs when connectivity is restored.
Use the dedicated Employee Portal for frontline staff with simplified forms.
Support anonymous reporting for sensitive incidents.
AI-Powered Triage and Routing
IncidentVault uses artificial intelligence to analyze incoming incidents and ensure they reach the right people immediately.
- AI-assisted risk assessment scores incidents based on severity and potential liability.
- Automatic assignment routes incidents to designated managers by location, type, or department.
- Smart notifications alert stakeholders via email and SMS based on configurable thresholds.
- Escalation rules ensure high-priority incidents never fall through the cracks.
Attachments and Evidence Management
Never lose critical documentation again. IncidentVault provides secure, cloud-based storage for all incident-related files.
- Upload photos, witness statements, police reports, and medical records.
- Automatic virus scanning ensures file safety before storage.
- Organize attachments by incident, claim, or case for easy retrieval.
- Control access with role-based permissions—view, download, or edit.
Public Submission Portal
Allow customers, visitors, and third parties to report incidents directly—without requiring an account.
- Branded public portal with your company logo and colors.
- CAPTCHA protection prevents spam submissions.
- Automatic routing assigns public submissions to the appropriate team.
- Acknowledgment emails confirm receipt and set expectations.
Ready to get started?
Start using IncidentVault quickly and easily with Free, Pro, or Enterprise plans. Click below to transform your incident reporting.
Capture every incident
IncidentVault ensures nothing falls through the cracks with mobile-friendly forms and automated notifications.
Respond faster
AI-powered routing and escalation rules get incidents to the right people in seconds, not hours.
